SHIPPING & RETURNS
Shipping Policy
NOTE: ALL ITEMS ARE INSPECTED PRIOR TO SHIPMENT
Shipping Policy
We offer standard shipping (CA$19.99) in Canada.
We have the following shipping options available in Canada:
Standard - 19.99. Delivery in 7-10 via Canada Post., Expedited - TBD Please Ask. Delivery in 3-7 business days via UPS/PUROLATOR.
Customers may purchase insurance at their additional cost. For USA : Please inquire for shipping rates and/or insurance (based on destiation address).
We Ship To The Following Countries
We offer international shipping to the following countries: United States.
Items will be shipped 1-3 days after full payment is received. Shippping times vary depending on the carrier and destination. We reserve the right to change shipping carriers.
Custom duties and tax is the responsibility of the purchaser and based on the country of destination.
Store Pickup
We offer in store pickup. Available/In-Stock Items may be picked up from our showrooom in 2-3 days after payment is complete. Please call us to schedule a pick-up and that the showroom is open. +1(613) 697-4097. Thank You.
Delayed Orders
Haus of Concord is not responsible for shipping delays that are out of our control. Inquiries on Lost and undelivered Items should be taken with the third party carrier. Customer may purchase insurance or tracking for their order.
Additional Information
Currently we do not ship outside of Canada and the USA
Return & Exchange Policy
Returns Policy
PLEASE CALL/EMAIL TO GET AUTHORIZATION AND RETURN ADDRESS PRIOR TO RETURNING ITEMS AS OUR SHOWROOM IS NOT OPEN DAILY TO RECEIVE PACKAGES.
Orders may be returned UNUSED/UNDAMAGED AND IN NEW CONDITION with tags within 10 business days from the date of delivery for refunds (less shipping cost we incurred to ship items to you and processing fees). Items are inspected prior to shipment.
When returning items please include authorization email and proof of purchase/invoice.
Returns will be processed within 5 days.
Shipping Costs
You are responsible for shipping costs for all returns.
Exceptions
The following items do not qualify for returns: items marked as Final Sale.
Contact Us
If you have any questions, please contact customer service.
Call us at: +1 613 697 4097, +1 613 983 3168
Email us at: hausofconcord@gmail.com
All returns must be shipped to the address provided in your authorization letter.
​
​
​